Refund policy
Returns & Refunds Policy
At KALLISTE'S Paper Co., we want you to shop with confidence. Please read our Returns & Refunds Policy before placing your order.
Digital Products
Due to the digital nature of our products, all digital downloads, editable templates, and instant-access products are non-refundable once access has been provided.
Once access to your digital product or editable template has been granted, we are unable to offer cancellations, returns, exchanges, or refunds.
Please review each product description carefully before purchasing.
If you have any questions before placing an order, please contact us at support@kallistes.com.au.
If you experience any technical issues accessing your digital files, we'll be happy to assist you.
Physical Products
Unused, unopened, and non-personalised physical products may be returned within 30 days of delivery.
To be eligible for a return, items must be:
- unused and unopened;
- in their original condition;
- in their original packaging where applicable;
- not personalised, custom-made, or marked as final sale.
Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or otherwise required to be remedied under the Australian Consumer Law.
Original shipping costs are non-refundable unless required by law.
Personalised & Custom Products
Personalised, custom-made, and made-to-order products cannot be returned or refunded for change of mind.
If your personalised item arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@kallistes.com.au so we can resolve the issue.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, faulty, or you have received the wrong product, please contact us within 7 days of delivery and include:
- your order number;
- clear photographs of the product;
- photographs of the packaging where applicable.
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
Exchanges
We do not offer product exchanges.
If you wish to purchase a different item, please place a new order. Where eligible, approved returns will be processed according to this Returns & Refunds Policy.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your payment provider.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund as provided by law.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
KALLISTE'S Paper Co.